Privacy policy
LA HEE (“we,” “us,” or “our”) recognizes the importance of protecting the personal information of our customers. We handle personal information appropriately in accordance with applicable laws and regulations and this Privacy Policy.
1. Personal Information We Collect
We may collect the following information when you place an order, contact us, subscribe to our communications, or otherwise use our website:
a) Contact information, such as your name, address, telephone number, and email address
b) Transaction-related information, such as order details, purchase history, shipping information, and the content of your inquiries
c) Information necessary to process payments and information regarding payment status
d) Technical information, such as your IP address, browser and device information, cookies, and information about how you browse and use our website
e) Other information that you choose to provide to us
2. How We Use Personal Information
We may use the personal information we collect for the following purposes:
a) To accept and process orders, payments, production, shipping, and other matters relating to your order
b) To respond to inquiries and provide after-sales service
c) To operate, maintain, and improve our products, services, and website
d) With your consent or as otherwise permitted by applicable law, to provide information by email or other means regarding our products, Private Presentations, and other LA HEE news
e) To prevent fraud or misuse, maintain security, and resolve disputes or other issues
f) To comply with applicable legal and regulatory obligations
3. Payment Information
Our online store is operated using Shopify. Information relating to online payments is processed through Shopify and other payment service providers that we use.
We handle relevant payment-related information only to the extent necessary to process transactions. The handling of credit card information and other payment information is also subject to the terms and privacy policies of the applicable payment service providers.
4. Disclosure to Third Parties and Service Providers
We do not disclose your personal information to third parties without your consent, except where permitted or required by applicable law.
However, to the extent necessary to operate our business, we may disclose personal information to, or entrust its processing to, Shopify, payment service providers, shipping carriers, and other service providers involved in operating our online store, processing payments, delivering products, managing or analyzing our website, sending communications, or providing other services on our behalf.
Where these service providers are located outside Japan, your personal information may be processed or stored outside Japan.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide website functionality, understand how our website is used, improve our services, and for other necessary purposes.
Depending on the applicable settings and functionality, you may be able to manage the use of cookies through your browser settings or privacy controls made available on our website.
6. Security of Personal Information
We take reasonable and appropriate measures to protect personal information against unauthorized access, loss, alteration, disclosure, or other improper handling.
Where we engage third-party service providers to process personal information on our behalf, we take appropriate measures to oversee such processing.
7. Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or for any period required by applicable law. When personal information is no longer required, we will take appropriate measures to delete or anonymize it.
8. Access, Correction, and Other Requests
Subject to applicable law, you may request access to, correction of, suspension of use of, or deletion of your personal information held by us.
To make such a request, please contact us using the contact information provided on our website. We may ask you to provide information necessary to verify your identity.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in applicable laws, our services, or our practices. Any revised Privacy Policy will be made available on our website or otherwise communicated through an appropriate method.
10. Contact Us
If you have any questions or requests regarding this Privacy Policy or our handling of personal information, please contact us using the details provided in the “Contact Information” section of our website.